SYSTEM ONLINE

ENTERPRISE INFRASTRUCTURE / SOUTH FLORIDA

SHAWNARONSON

Systems Infrastructure & Citrix Engineer

I keep enterprise access secure and reliable, from Citrix delivery to identity and disaster recovery.

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◈KINETIC
SYSTEM
∇×FΨ(t)∫ΩΔφ
CURRENTSystems Analyst · Broward Health
PREVIOUS10 years · Citrix Systems
FOCUSAccess · Security · Resilience
01

Experience

01

2024 — PRESENT

Broward Health

Systems Analyst

Support enterprise Citrix and data center infrastructure across production and non-production environments.

  • Troubleshoot identity, certificates, network paths and high availability.
  • Deliver firmware upgrades, vulnerability remediation, hardening and disaster recovery.
  • Partner with security, networking and development teams on automation.
02

2014 — 2024

Citrix Systems

Senior Technical Support Engineer

Provided advanced enterprise support across Citrix access, mobility and virtualization platforms.

  • StoreFront subject-matter expert for complex global escalations.
  • Resolved authentication, networking, SSL, load balancing and security issues.
  • Authored technical guidance and partnered with engineering on root-cause analysis.
02

Expertise

01

Citrix & application delivery

NetScaler ADC / SDX / VPX · Citrix Cloud & DaaS · StoreFront · Workspace

02

Identity & access

SAML · FAS · Entra ID · MFA · RADIUS · PKI / SSL

03

Availability & recovery

High availability · Load balancing · Disaster recovery

04

Infrastructure & security

VMware · Windows Server · Hardening · CVE remediation

03

Selected work

RESILIENCE

Enterprise access architecture

Supported resilient Citrix access through load balancing, failover and network-path optimization.

SECURITY

Authentication & hardening

Troubleshot federated identity and passwordless access; supported certificate security and vulnerability remediation.

MODERNIZATION

Infrastructure transformation

Contributed to mail relay migration, CMDB automation, and evaluations of AI Gateway and post-quantum cryptography.

04

Credentials

EDU

Bachelor’s Degree

Information Management — Security & Network Assurance

Palm Beach State College
CERT

CompTIA

A+ · Network+ · Security+

CERT

Microsoft & Citrix

MCITP Enterprise Administrator · CCP-M · CCA-N · CCA-AppDS