SYSTEM ONLINE

ARTIFACT 01 / INFRASTRUCTURE SYSTEMS

SHAWNARONSON

Systems Infrastructure & Citrix Engineer

I keep complex enterprise systems available, secure and understandable—connecting people to critical infrastructure when failure is not an option.

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◈KINETIC
SYSTEM
∇×FΨ(t)∫ΩΔφ
DOMAINMission-critical
infrastructure
FOCUSAccess · Security
Resilience
LOCATIONSouth Florida
United States
01

Career trajectory

Experience

01

2024 — PRESENT

Broward Health

Systems Analyst

Supporting enterprise Citrix and data center infrastructure across production and non-production environments, from NetScaler and StoreFront to authentication, PKI, virtualization, and resilient network paths.

  • Lead troubleshooting across SAML, FAS, MFA, RADIUS, DNS, LDAP/LDAPS, SSL and high-availability services.
  • Execute firmware upgrades, CVE remediation, change controls, hardening and disaster-recovery initiatives.
  • Partner across cybersecurity, networking, development and infrastructure teams on automation and emerging security technologies.
02

2014 — 2024

Citrix Systems

Senior Technical Support Engineer

A decade providing advanced enterprise support across StoreFront, NetScaler, XenMobile, Workspace App, Linux VDA and XenApp for UNIX.

  • Served as StoreFront subject-matter expert for complex global escalations.
  • Resolved authentication, networking, SSL offload, load balancing, HA and CVE mitigation cases.
  • Authored technical knowledge resources and collaborated directly with engineering teams on root-cause analysis.
02

Systems matrix

Expertise

01

NetScaler ADC / SDX / VPX

02

Citrix Cloud & DaaS

03

StoreFront & Workspace

04

SAML / FAS / Entra ID

05

PKI / SSL / MFA / RADIUS

06

HA / Load Balancing / DR

07

VMware & Windows Server

08

Infrastructure Security

03

Selected initiatives

Impact

RESILIENCE

Enterprise access architecture

Supported high availability, load balancing, disaster recovery and network-path optimization across large-scale Citrix environments.

NETSCALER · STOREFRONT · DaaS
SECURITY

Authentication & hardening

Advanced troubleshooting and design across federated identity, passwordless access, PKI, MFA and vulnerability remediation.

SAML · FAS · ENTRA ID · PKI
MODERNIZATION

Infrastructure transformation

Contributed to mail relay migration, CMDB automation, AI Gateway evaluation and post-quantum cryptography initiatives.

AUTOMATION · SECURITY · INNOVATION
04

Education and certification

Credentials

EDU

Bachelor’s Degree

Information Management — Security & Network Assurance

Palm Beach State College
CERT

CompTIA

A+ · Network+ · Security+

CERT

Microsoft & Citrix

MCITP Enterprise Administrator · CCP-M · CCA-N · CCA-AppDS